Privacy Policy

Thank you for choosing Quntera. We build a human‑first ecosystem of devices that work as one — powerful, secure, and impossibly simple. Protecting your privacy and personal data is important to us. This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and how to contact us.

If you have questions about this policy or our data practices, email us at info@quntera.com.

1. Scope

This Privacy Policy applies to personal information collected by Quntera through our website (https://www.quntera.com), mobile applications, device firmware, cloud services, customer support, and other online or offline interactions (collectively, the “Services”). It applies to individuals who use our Services, visitors to our sites, and customers who purchase or use Quntera devices.

2. Information We Collect

We collect information that helps us deliver, protect, and improve the Services. Types of information we collect include:

a. Information you provide

• Account & contact information: name, email address, postal address, phone number, username, password, and profile information when you create an account.

• Purchase & payment information: billing address and payment details (note: payment card details are processed by third‑party payment processors and are not stored by Quntera unless explicitly stated).

• Support communications: correspondence and content you send to our support team (including messages, logs, and diagnostic information you provide).

• User content: photos, device names, notes, or other content you choose to upload or store in Quntera services.

b. Device & usage data

• Device identifiers: serial numbers, device model, firmware version, device settings, Bluetooth/Wi‑Fi identifiers when you connect devices to the Service.

• Telemetry & diagnostics: performance metrics, crash reports, error logs, battery levels, sensor readings, and other technical data required to operate and improve the product.

• Usage information: features you use, frequency and duration of use, interactions between devices, and Service analytics.

c. Network & connectivity data

Information about network connections, IP addresses, geolocation derived from IP (approximate), and connectivity logs used to deliver cloud functionality and provide secure remote access.

d. Cookies & similar technologies

We and third parties use cookies, web beacons, local storage, and similar technologies to operate the website, analyze trends, personalize content, and serve ads. You can control cookies through your browser settings; however, disabling certain cookies may affect the functioning of the Services.

3. How We Use Your Information

We use information to operate, maintain, and improve our Services and to provide support. Examples include:

• Provide & personalize Services: create and manage your account, connect and sync devices, and enable features.

• Security & fraud prevention: detect, investigate, and prevent security incidents, abuse, and fraud.

• Diagnostics & improvement: monitor performance, fix bugs, and develop new products and features.

• Customer support: respond to inquiries, troubleshoot, and provide assistance.

• Legal & compliance: comply with legal obligations and enforce our terms and policies.

• Marketing (with consent where required): send updates, promotional messages, and surveys. You may opt out of marketing communications at any time.

4. Legal Bases for Processing (where applicable)

If you are in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases: performance of a contract, consent, legitimate interests (e.g., security, fraud prevention, product improvement), and compliance with legal obligations.

5. Sharing & Disclosure

We do not sell your personal information. We may share information as described below:

• Service providers: trusted third parties who perform services on our behalf (payment processors, cloud hosting, analytics, customer support, and email delivery). These providers are contractually obligated to protect your data.

• Business transfers: in connection with a merger, acquisition, bankruptcy, or sale of assets, personal data may be transferred as part of the transaction.

• Legal requests: when required by law, court order, or government request, or to respond to claims, legal process, or to protect rights, property or safety.

• With your consent: when you give us permission to share information for a specific purpose.

6. Third‑Party Services & Links

Our Services may integrate with third‑party services (e.g., smart assistants, app stores, analytics platforms). These services have their own privacy policies; Quntera is not responsible for their practices. We encourage you to review third‑party privacy notices before connecting them to your Quntera account.

7. Data Retention

We retain personal data only as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

8. Your Privacy Choices & Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These can include:

• Access: request a copy of personal data we hold about you.

• Correction: request correction of inaccurate or incomplete data.

• Deletion: request deletion of your personal data (subject to legal exceptions and our need to retain certain information for legitimate business or legal reasons).

• Portability: request a machine‑readable copy of certain personal data you provided.

• Restriction or objection: request restriction of processing or object to certain processing activities, including direct marketing.

To exercise these rights or for privacy requests, contact us at info@quntera.com. We may ask for information to verify your identity before fulfilling a request.

California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and to request deletion or opt out of the sale of personal information. Quntera does not sell personal information for monetary consideration.

European residents (EEA / UK)

Residents of the EEA or UK may have additional rights under applicable data protection laws (including the right to lodge a complaint with a supervisory authority).

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. These measures include encryption in transit, access controls, and vulnerability management. No system is completely secure; if we become aware of a security incident that poses a risk to your rights or freedoms, we will notify affected users and regulators as required by law.

10. International Data Transfers

Quntera is a global company and may transfer and store personal data on servers located in different countries. When transferring personal data across borders, we rely on appropriate safeguards (e.g., standard contractual clauses) and ensure an adequate level of protection as required by law.

11. Children’s Privacy

Our Services are not directed to children under 13 (or higher minimum age where required). We do not knowingly collect personal information from children under the applicable age without parental consent. If you believe we have collected data from a child, contact us at info@quntera.com and we will delete the data as required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective date” above and, where required, provide notice. Continued use of the Services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

 Email: info@quntera.com